Update by user Feb 27, 2017
Just to let you all know, we purchased another tub, its amazing, its CE marked, has great jets, a real warranty and a balboa system which is second to none. Don't buy cheap chinese death traps when you can by a safe product!!
We spoke to lots of people and found out the company we bought from was sound. They becoming Bista members also. Company is called "Better Living Outdoors" based in Durham.
Good Luck to you all and remember that little bit extra on a tub, gives peace of mind, safety and most of all no "headaches"!! xx
Update by user Feb 11, 2017
As of today 11.2.2017, Hotpricetubs, wanted to settle out of court. We have now had a full refund and they have removed the lethal hot tub.
Although this case is resolved for us, we are aware that various regulated authorities have a big interest in this company, especially the owners.
Please, please do not buy from this company, as you may not be as lucky as us to get your money back! Good luck!
Update by user Feb 07, 2017
Court has now served papers on "Hotpricetubs", so now we will see what happens. The court process will mean justice has been served!
Update by user Jan 28, 2017
Still no reply from Hotpricetubs, but what do they care, they have our money and the rest is history to them. keep sharing this link for all others to see.
If we can stop others buying from them, we have helped!!
thank you in advance. Will continue to update on here x
Update by user Jan 27, 2017
Today I filed in Court, Hotpricetubs will not respond to anything in the way of phone calls and emails and we have a dead hot tub sitting outside. The warranty, which is a full service warranty for 12 months, doesnt stand for anything with regards to these conmen!!! Totally and utterly disgusted!!!
Update by user Jan 25, 2017
Don't trust this company Hot Price Tubs. The cheap price shows, its too good to be true, but please read about them. Other customers are complaining too.
Update by user Jan 25, 2017
This is what was sent to Dean Morely today (25.1.2017) after he phoned us.
Dean as you know we forwarded information to you last night (24.1.2017) that consisted of the FULL SERVICE WARRANTY that came with the tub, this was actually displayed on your site and we have this information as evidence for court. As you know, you have continued to say the warranty was for components only which it was not and you have been dishonourable and extremely disrespectful and conned us.
With reference to the call made today (25.1.2017) at 11.19am, from yourself Dean Morely the Director of Deansid Ltd.
Dean you stated on the phone that you had a compromise for us, this consisted of, you will send us the parts as they are with an engineer now, or the other part of the compromise is you will send an engineer if we remove every one of the negative feedback reviews on the internet.
I replied I want a full replacement as the hot tub had been on fire, and you (Dean) replied, “I am well within my rights to replace just the components, we will never replace the full tub.
We (Hotpricetubs) could send it back to the factory but it would be at your cost”. You also went onto stay, “that you won’t be supplying a new tub as there is no where in the law that states you should”, I replied, “sorry Dean I think you find your wrong as it has to be fit for purpose”. You ended the call, stating, you don’t want to speak to me any longer!
What you failed to say, is you were sorry, as we do have a FULL SERVICE WARRANTY and with regards to this you would honour that warranty, without the blackmail. That is what a professional business gentleman would do but you are neither professional or a gentleman!
The other issues we have is to date you have lied on the following: 1. You stated we would receive the correct tub, you provided us with the incorrect tub. 2. You failed to tell us the tub was from China in the first instance.
3. Although we had a clear FULL SERVICE WARRANTY, you have continued to state we don’t, even though we have evidence to the contrary. 4. You have stated that we would have the full tub sorted by the 20th January 2017, this is in an email of that date, this has come and went and no repair.
5. You then said in another email dated the 20th January 2017, we have now sent a heater and this is in transit and we will receive this today, or in the next two days. We are still waiting, if you sent it to us we should have received it, so you lied. 6.
You then in an email dated 20th January 2017, “We do not have an engineer and we never confirmed we would come fit it, our warrantee only covers parts and not labour and if you can send me the message from myself or Dean or management explaining that labour is included then we can look into this however we do not have an engineer who works for Hot Price Tubs. We have actioned the issue straight away and arranged for the heater to be sent to yourself but this is currently in transit from our supplier.” We supplied the evidence to you that we had a FULL SERVICE WARRANTY, you still dishonoured this. 7. On the 23rd January 2017, you phoned us at home and you stated that the parts are coming from China as that is where your supplier is and we all know, China is a long way to receive something in a few days.
When we then queried the CE markings, as there was none on the hot tub you said it does not need CE markings. 8. On the 23rd January 2017, Dean you stated on the phone call to us that you would phone us back at 5pm that same day, 5pm came and went and no phone call. 9.
Today, 25th January 2017, you have now stated the parts for our tub are with an engineer that you currently did not have in an email on the 20th January 2017, when Mr Norman queried okay could he fix the hot tub today, you stated, “no the engineer is in Dorset”, although you operate from Stockton on Tees and you didn’t have an engineer working from your company, you stated you would get an engineer out to us if we remove the negative reviews we have placed on Facebook and the internet. My husband replied with, “don’t blackmail me Dean as we have a Full Service Warranty you are not honouring”. You have continued to mislead us to the extent you are believing your own lies, so common sense is from the email you sent on the 20th January 2017, which states the components are in transit to us, how did the engineer receive them, was this make believe engineer who has now travelled to Dorset waiting at our front door to receive the goods? As you can see Dean, we don’t trust you anymore, you have lied continuously and stated solutions and not carried them out to date, you have even made statements of the components are in transit and they weren’t.
We don’t believe you had any intention to repair our hot tub, you just wanted the reviews removed so you can gain more business from some other poor customer you are going to rip off further. Regards
Original review posted by user Jan 24, 2017
We have been hit with HOT PRICE TUBS also, they sold us this hot but and informed us it had 1 year warranty, after they attended to put the various issues we had with the tub right, (although onsite asking for to use our tools and electricians tape). They now say, because our hot tub will not work, that they will only supply the components only and will not provide labour, although they did previously provide the labour (although very much don't know what they are doing to mend it) and we have nothing on our invoice that states, "warranty for components only".
It states clearly, Warranty 1 year! This hot tub business (HOT PRICE TUBS) is disgusting and we would also like to warn others against purchasing from them. They openly admitted on the phone when my husband stated there was no CE markings, Dean the owner who sells to also Ireland and the UK stated, "it only needs to be on the packaging". When we continued asking why it has to be on the packaging only, he stated, "we ship them from China and put the CE marking on in the UK", this is disgraceful.
They are leading customers to buy and do not full fill there obligations. After pulling the side panel off the tub its had a small fire within the electronic structure of the tub (see the pictures that is the bit they put electricians tape around so they made this tub defective as well as not following regulations), also the trip switch never tripped. We have a sixteen year old daughter who uses this hot tub. I have been looking for the gentlemans email address who added his information on his review about Hot Price Tubs UK, but we have to be a business user to see it.
We are taking this Deansid Ltd (owner of Hot Price Tubs) to court this coming Friday as we have heard nothing from trading standards to date and Hot Price Tubs are not interested, stating you will receive your components in a few days and that was last week on the 18th January 2017, to date we have not received anything, but they admitted also they get shipped from China.
They have also now blocked us on Facebook. Much information from others will be greatly appreciated to help and support us.
Product or Service Mentioned: Hotpricetubs Hot Tub.
Reason of review: Warranty issue.
Monetary Loss: $254900.
Preferred solution: Full refund.
I didn't like: I am disgusted with their aftersales and lies.