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Very smooth ordering process but once they have your money prepare to be disappointed. Promised 6-8 week delivery, had to chase after 8 to get a date. Once the date was confirmed I booked a crane and electrician. I can honestly say I could have happily waited 12 weeks....
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Anonymous
Anonymous

Totally agree, we had our tub delivered, registered the warranty, had a problem just weeks later and they ignore it, still not come to fix it, steer clear of this company.

Anonymous
Jamie

Thank god ive seen this don’t I’ll bothrr with these cowboys

1.7
#1118441
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I ordered my Chelsea hot tub that they stated was WiFi ready and would take 6-8 weeks for delivery. This turned into 12 weeks and when it arrived the first thing I found was it came with no instructions what so ever. Also the cover could not be fastened as they had put...
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Anonymous
K-K

Check your phone bill too, I was on hold when they didn’t turn up and it cost £55 over two days

1.0
Redruth, England
I liked
  • Product
I didn't like
  • False advertising
  • Customer service
  • Quality
#1116851
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Avoid this company, 6hrs late on the delivery date they gave us, plug and play system doesn’t even come with a lead on so electrician needed. Heating element didn’t work from day 1 and engineer failed to show on 2 dates 2 weeks apart without explanation, email or phone...
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Anonymous
maryproverbs

I can't believe I am reading this review it is my story with this company and we have got no where

#1111642
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HotPriceTubs - Still waiting for correct hot tub cover!!!

HotPriceTubs
#1111311
Avoid at all costs!!! Terrible customer service! MD doesn’t have any skills to be able run a business!! Take your money and then don’t deliver the right product!! No refund, no compensation!!! AVOID!!!!
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HotPriceTubs - Absolute rubbish

HotPriceTubs
#1107028
1.5
Details
Ordered tub 1 st delivery cancelled on the day, 2nd delivery, cancelled after calling them on the day, 3rd time it came had sparky connect and nothing, broken hot tub. Called them they don't answer Absolute disgusting nothing but hassle DO NOT BUY FROM THIS COMPANY, nothing but a headache
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Advertised vs Delivered
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

HotPriceTubs - Faulty tub

HotPriceTubs
#1103202
after not delivering when said they would came on wrong day wrong lid . faulty tub . cant get someone out to mend do not answer phone or emails
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HotPriceTubs - Poor service

HotPriceTubs
#1099217
i belive this company gives poor service, numerous phone calls and email things not resolved. i would go with another company if i was buying again
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Had my Spa delivered after 18 weeks of waiting in August 2017. Leaks like a sieve and when I complained they told me I had a parts only warranty and would have to fix myself. After several PREMIUM rate phone calls I have now given up. They refused to give me a refund...
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Anonymous
Anonymous

If you contact them & advise the tub is faulty and retailer wont fix you should get the agreement cancelledthen they will take the money from hot price tubsyou will need to sh...

Anonymous
davidproverbs

they said if I stop paying I would get a bad credit score

#1102748
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Ordered tub paid deposit, usual 8-10 week delay for delivery, was told that logistics would be in touch. No contact at 9 weeks, so called myself spoke to Dean who advised just by chance my order was ready for delivery and confirmed my order, no I advised that's not...
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Anonymous
Derek0

I was thinking about buying from this company . Visited their showroom 3 switched off empty old models that their no longer sell ..Big No No , professional companies have show...

Anonymous
K-K

This is so similar to my experience with these cowboys. The number you call is so expensive and cost me £55 over two days

#1099838
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Purchased a tub that caught fire from hotprice tubs, Sid and Dean, thought it was highly amusing and took no responsibility for their dangerous product. Even stipulating that we bought the tub only and the after service we have on our invoice didn't stand as they said....
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#1096687
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Ok, so I ordered a Madrid model hot tub from hot price tubs on the 27th of May 2017, deposit paid and an email saying they would be in touch before delivery, 8 - 12 weeks lead up on my model, we get to week 11 and no contact so I ask the question about delivery and get...
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#1093145
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We received a delivery date from HPT for a Wednesday so we booked the day off so I could be there when it was delivered. I had to hire a HIAB for the Thursday to make sure that the hot tub would be at my house in plenty of time. On the Wednesday we received a call that...
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1.6
#1076501
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HotPriceTubs - Poor quality
HotPriceTubs - Poor quality
We had our hottub delivered friday we intially found a scratch then a flaw in the top,we reported this to hotpricetubs they asked for pictures so on inspecting we found more scratches inside the hottub,chipped panels wonky fountain wonky control unit, poor finished...
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1.0
#1064281
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Contact HotPriceTubs

Mailing Address:
6a Guiseley Way
Stockton-On-Tees, England
United Kingdom
Phone:
+3 531 961 0012
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I WOULDN’T RECOMMEND THIS COMPANY, 8th March faulty control panel on a 3 month old Tahiti 6 seater hot tub , 9th March part ordered from China, 16 March update requested and part order confirmed, 7th April after a phone call the previous week ensuring a speedy response...
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Anonymous
Gordon Park

UPDATE - THE PART EVENTUALLY ARRIVED 10 DAYS AGO NOT LONG AFTER I WROTE THIS REVIEW STRANGELY ENOUGH, NO SIGN OF THE COMPLIMENTARY PACK THOUGH AND ALTHOUGH THEY CONFIRMED THEY...

Anonymous
Julie Anne

Although ours has been resolved, we had to take court action to get that far as emails, letters and texts fell on deaf ears. Dean the owner is arrogant and rude and once they...

1.7
#1038114
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