Very smooth ordering process but once they have your money prepare to be disappointed. Promised 6-8 week delivery, had to chase after 8 to get a date. Once the date was confirmed I booked a crane and electrician. I can honestly say I could have happily waited 12 weeks....Read more
I ordered my Chelsea hot tub that they stated was WiFi ready and would take 6-8 weeks for delivery. This turned into 12 weeks and when it arrived the first thing I found was it came with no instructions what so ever. Also the cover could not be fastened as they had put...Read more
I didn't like
- False advertising
- Customer service
Avoid this company, 6hrs late on the delivery date they gave us, plug and play system doesn’t even come with a lead on so electrician needed. Heating element didn’t work from day 1 and engineer failed to show on 2 dates 2 weeks apart without explanation, email or phone...Read more
HotPriceTubs - Still waiting for correct hot tub cover!!!
Avoid at all costs!!! Terrible customer service! MD doesn’t have any skills to be able run a business!! Take your money and then don’t deliver the right product!! No refund, no compensation!!! AVOID!!!!
HotPriceTubs - Absolute rubbish
Ordered tub 1 st delivery cancelled on the day, 2nd delivery, cancelled after calling them on the day, 3rd time it came had sparky connect and nothing, broken hot tub. Called them they don't answer Absolute disgusting nothing but hassle DO NOT BUY FROM THIS COMPANY, nothing but a headache
HotPriceTubs - Faulty tub
after not delivering when said they would came on wrong day wrong lid . faulty tub . cant get someone out to mend do not answer phone or emails
HotPriceTubs - Poor service
i belive this company gives poor service, numerous phone calls and email things not resolved. i would go with another company if i was buying again
Had my Spa delivered after 18 weeks of waiting in August 2017. Leaks like a sieve and when I complained they told me I had a parts only warranty and would have to fix myself. After several PREMIUM rate phone calls I have now given up. They refused to give me a refund...Read more
Ordered tub paid deposit, usual 8-10 week delay for delivery, was told that logistics would be in touch. No contact at 9 weeks, so called myself spoke to Dean who advised just by chance my order was ready for delivery and confirmed my order, no I advised that's not...Read more
Purchased a tub that caught fire from hotprice tubs, Sid and Dean, thought it was highly amusing and took no responsibility for their dangerous product. Even stipulating that we bought the tub only and the after service we have on our invoice didn't stand as they said....Read more
Ok, so I ordered a Madrid model hot tub from hot price tubs on the 27th of May 2017, deposit paid and an email saying they would be in touch before delivery, 8 - 12 weeks lead up on my model, we get to week 11 and no contact so I ask the question about delivery and get...Read more
We received a delivery date from HPT for a Wednesday so we booked the day off so I could be there when it was delivered. I had to hire a HIAB for the Thursday to make sure that the hot tub would be at my house in plenty of time. On the Wednesday we received a call that...Read more
We had our hottub delivered friday we intially found a scratch then a flaw in the top,we reported this to hotpricetubs they asked for pictures so on inspecting we found more scratches inside the hottub,chipped panels wonky fountain wonky control unit, poor finished...Read more
I WOULDN’T RECOMMEND THIS COMPANY, 8th March faulty control panel on a 3 month old Tahiti 6 seater hot tub , 9th March part ordered from China, 16 March update requested and part order confirmed, 7th April after a phone call the previous week ensuring a speedy response...Read more
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