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Had my Spa delivered after 18 weeks of waiting in August 2017. Leaks like a sieve and when I complained they told me I had a parts only warranty and would have to fix myself. After several PREMIUM rate phone calls I have now given up. They refused to give me a refund...
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Anonymous
Anonymous

If you contact them & advise the tub is faulty and retailer wont fix you should get the agreement cancelledthen they will take the money from hot price tubsyou will need to sh...

Anonymous
davidproverbs

they said if I stop paying I would get a bad credit score

#1102748
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Ordered tub paid deposit, usual 8-10 week delay for delivery, was told that logistics would be in touch. No contact at 9 weeks, so called myself spoke to Dean who advised just by chance my order was ready for delivery and confirmed my order, no I advised that's not...
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Anonymous
Davidproverbs

thank you for advice will go to bank tomorrow

Anonymous
Sandra

Hi in the same boat as you.should have been delivered today and nothing can't get through on phone .in a ***.that's a laugh. Left voicemail but still nothing. Off to bank to g...

#1099838
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Purchased a tub that caught fire from hotprice tubs, Sid and Dean, thought it was highly amusing and took no responsibility for their dangerous product. Even stipulating that we bought the tub only and the after service we have on our invoice didn't stand as they said....
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#1096687
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Ok, so I ordered a Madrid model hot tub from hot price tubs on the 27th of May 2017, deposit paid and an email saying they would be in touch before delivery, 8 - 12 weeks lead up on my model, we get to week 11 and no contact so I ask the question about delivery and get...
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#1093145
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We received a delivery date from HPT for a Wednesday so we booked the day off so I could be there when it was delivered. I had to hire a HIAB for the Thursday to make sure that the hot tub would be at my house in plenty of time. On the Wednesday we received a call that...
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1.4
#1076501
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HotPriceTubs - Poor quality
HotPriceTubs - Poor quality
We had our hottub delivered friday we intially found a scratch then a flaw in the top,we reported this to hotpricetubs they asked for pictures so on inspecting we found more scratches inside the hottub,chipped panels wonky fountain wonky control unit, poor finished...
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1.0
#1064281
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I WOULDN’T RECOMMEND THIS COMPANY, 8th March faulty control panel on a 3 month old Tahiti 6 seater hot tub , 9th March part ordered from China, 16 March update requested and part order confirmed, 7th April after a phone call the previous week ensuring a speedy response...
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Anonymous
Gordon Park

UPDATE - THE PART EVENTUALLY ARRIVED 10 DAYS AGO NOT LONG AFTER I WROTE THIS REVIEW STRANGELY ENOUGH, NO SIGN OF THE COMPLIMENTARY PACK THOUGH AND ALTHOUGH THEY CONFIRMED THEY...

Anonymous
Julie Anne

Although ours has been resolved, we had to take court action to get that far as emails, letters and texts fell on deaf ears. Dean the owner is arrogant and rude and once they...

1.8
#1038114
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HotPriceTubs - HOT PRICE TUBS - WARNING, OURS WENT ON FIRE
HotPriceTubs - HOT PRICE TUBS - WARNING, OURS WENT ON FIRE
HotPriceTubs - HOT PRICE TUBS - WARNING, OURS WENT ON FIRE
HotPriceTubs - HOT PRICE TUBS - WARNING, OURS WENT ON FIRE
HotPriceTubs - HOT PRICE TUBS - WARNING, OURS WENT ON FIRE
We have been hit with HOT PRICE TUBS also, they sold us this hot but and informed us it had 1 year warranty, after they attended to put the various issues we had with the tub right, (although onsite asking for to use our tools and electricians tape). They now say,...
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Anonymous
Shellie83

OMG I wished I read these before I spent nearly £3k on min less than 12 months ago .... we'd had our not even 6 months when it broke in May 2017 - this issue was not resolved ...

Anonymous
M.proverbs

We have just bought a hot tub from this company numerous phone calls and emails with no response, very poor customer service. Very concerned about reading the above I wish I h...

1.0
I didn't like
  • I am disgusted with their aftersales and lies
#996511
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Resolved

HotPriceTubs - HOT PRICE TUBS UK
HotPriceTubs - HOT PRICE TUBS UK
HotPriceTubs - HOT PRICE TUBS UK
What started out a dream come true turned into a fiasco. i got my dream hot tub for a cool €3500, delivered & installed, loved it, thrilled with it, a pure dream to have. took 4 hours to fill & 24 hours to heat up, all ok so far....... ordered chemicals to go with it,...
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Jane_English
Jane_English

Where do you want me to make statement......they have unblocked me also from page but not able to comment so i can only follow them.

JulieBrooke
JulieBrooke

Hi Jane, sorry to keep putting comments on, is it possible you could do a statement? I have sent a link to our facebook page but they said a moderator will look at it and not...

3.0
I liked
  • Product
#934876
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HotPriceTubs - Faulty tub

HotPriceTubs
#1103202
after not delivering when said they would came on wrong day wrong lid . faulty tub . cant get someone out to mend do not answer phone or emails
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HotPriceTubs - Poor service

HotPriceTubs
#1099217
i belive this company gives poor service, numerous phone calls and email things not resolved. i would go with another company if i was buying again
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